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I have a patient account

How to get the most out of MyDoc for Health Screenings and to consult with medical professionals as a patient

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26 articles in this collection
Written by Satoko Omata and Michael Koh

How do I access my MyDoc account?

App download and website login links
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Written by Satoko Omata
Updated over a week ago

When do I receive notifications?

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Written by Satoko Omata
Updated over a week ago
Care Network

What is a public group?

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Written by Satoko Omata
Updated over a week ago

I have a general medical question

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Written by Satoko Omata
Updated over a week ago

Can I leave a group?

Removing a group from your Care Network
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Written by Michael Koh
Updated over a week ago

Other than public groups, what groups can I join?

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Written by Michael Koh
Updated over a week ago
Health Screening

What type of health screenings do you offer?

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Written by Michael Koh
Updated over a week ago

Why should I get a health screening?

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Written by Michael Koh
Updated over a week ago

How do I view my health screening results?

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Written by Michael Koh
Updated over a week ago

Can I speak with a doctor about my results?

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Written by Satoko Omata
Updated over a week ago

How do I find out more information about specific results like my glucose levels and cholesterol?

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Written by Satoko Omata
Updated over a week ago

Do you test for gluten allergies or similar tests?

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Written by Satoko Omata
Updated over a week ago
Consultations

What types of conditions are not suitable for MyDoc?

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Written by Satoko Omata
Updated over a week ago

How long does it take for a doctor to respond to my questions?

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Written by Satoko Omata
Updated over a week ago

Can I use MyDoc to consult my personal doctor?

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Written by Michael Koh
Updated over a week ago

What kinds of questions can I ask on MyDoc?

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Written by Satoko Omata
Updated over a week ago

My doctor is not responding to my question or request, what should I do?

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Written by Michael Koh
Updated over a week ago

Video with a doctor or medical professional

Scheduling, viewing and entering video calls
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Written by Satoko Omata
Updated over a week ago

Do I have to pay for the consultations?

How much does MyDoc cost for patients?
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Written by Satoko Omata
Updated over a week ago

Video consultation issues

Missed video appointments, availability and timing
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Written by Michael Koh
Updated over a week ago
Prescriptions

How can I ensure that the quality of my consultation and trust the prescription given to me through MyDoc?

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Written by Satoko Omata
Updated over a week ago

How does the prescription service work?

Overview, cost and availability of prescriptions
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Written by Satoko Omata
Updated over a week ago

Picking up a MyDoc prescription

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Written by Michael Koh
Updated over a week ago
Medical Certificates

How do Medical Certificates (MCs) on MyDoc work?

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Written by Satoko Omata
Updated over a week ago

How can I view my Medical Certificates (MCs)

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Written by Michael Koh
Updated over a week ago

How can I share, print or download my Medical Certificate

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Written by Satoko Omata
Updated over a week ago