Account & Basics

The basics, security, account settings and notifications

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12 articles in this collection
Written by Satoko Omata and Jasmine Pung

Are my personal information and consultation details secure with MyDoc?

Written by Jasmine Pung
Updated over a week ago

If I lost my phone, how do I make sure that my health data on MyDoc is protected?

Securing your account if you lose your phone or forget to log out.

Written by Jasmine Pung
Updated over a week ago

Can I access MyDoc when I’m traveling or abroad?

Written by Jasmine Pung
Updated over a week ago

Account

Register by Email or by Phone

Options to register for a MyDoc account by Email or by Phone

Written by Satoko Omata
Updated over a week ago

How do I change my profile picture or avatar?

Written by Jasmine Pung
Updated over a week ago

How do I change my login details?

Changing your email and password

Written by Jasmine Pung
Updated over a week ago

Is there a minimum age requirement to be able to use MyDoc?

Written by Jasmine Pung
Updated over a week ago

Reset your password

How to reset a forgotten password

Written by Jasmine Pung
Updated over a week ago

Notifications

Enabling mobile notifications

Written by Satoko Omata
Updated over a week ago

Enabling desktop notifications

Written by Satoko Omata
Updated over a week ago

Messaging Basics

Forwarding a message

Written by Jasmine Pung
Updated over a week ago

Archiving conversations

How to remove a conversation, case or consult from your inbox

Written by Jasmine Pung
Updated over a week ago