Account & Basics

The basics, security, account settings and notifications

N G

12 articles in this collection
Written by Nurashidah Ab Rahman, Graham Kennedy, and Wan Shan Loo

Are my personal information and consultation details secure with MyDoc?

Written by Nurashidah Ab Rahman
Updated over a week ago

If I lost my phone, how do I make sure that my health data on MyDoc is protected?

Securing your account if you lose your phone or forget to log out.

Written by Nurashidah Ab Rahman
Updated over a week ago

Can I access MyDoc when I’m traveling or abroad?

Written by Nurashidah Ab Rahman
Updated over a week ago

Account

Register by Email or by Phone

Options to register for a MyDoc account by Email or by Phone

Written by Wan Shan Loo
Updated over a week ago

How do I change my profile picture or avatar?

Written by Nurashidah Ab Rahman
Updated over a week ago

How do I change my login details?

Changing your email and password

Written by Nurashidah Ab Rahman
Updated over a week ago

Is there a minimum age requirement to be able to use MyDoc?

Written by Nurashidah Ab Rahman
Updated over a week ago

Reset your password

How to reset a forgotten password

Written by Nurashidah Ab Rahman
Updated over a week ago

Notifications

Enabling mobile notifications

Written by Wan Shan Loo
Updated over a week ago

Enabling desktop notifications

Written by Graham Kennedy
Updated over a week ago

Messaging Basics

Forwarding a message

Written by Nurashidah Ab Rahman
Updated over a week ago

Archiving conversations

How to remove a conversation, case or consult from your inbox

Written by Nurashidah Ab Rahman
Updated over a week ago