Schedule a video consultation
- In a current conversation, select the calendar icon in the message toolbar
- If there is more than one medical professional in the conversation select the person you wish to video call with.
- Choose a time slot to request a video call at that time.
What happens after you schedule a video consult?
- The medical professional will be notified of your appointment request
- You'll be notified once they have accepted the request
- If your medical professional is unable to accept the time slot, you will be notified and can choose a different appointment slot.
View upcoming video calls
Your upcoming video calls and their status can be viewed from the Video Calls tab in the app.
Enter a video consultation
Please ensure that you have established a good WiFi or 4G connection for the best video and audio experience. In the case of a weak connection, you may switch video off by tapping on the video toggle button.
- You will receive an email, push and SMS notification when your healthcare professional is ready for consultation.
- Go to the Video Calls tab or directly to the conversation
- Click Enter Video Consult
Note:
If your medical professional is not yet ready to begin the appointment status will indicate Waiting for Professional. You will receive an SMS notification once your the video call is open.