MyDoc will notify you in the following scenarios: 

  • New patient consults: instant email

  • New professional conversations: instant email

  • New messages: instant push notification

  • Unread messages: email summary for unread messages within last 15

  • Video call request: push, SMS & Email

  • Video call starting: push, email and SMS 10 minutes before start time

You can also enable desktop or mobile notifications to enable MyDoc to alert you of new incoming messages as long as you're logged into MyDoc on the web or mobile.

How to enable desktop notifications

How to enable mobile notifications

To change how you receive notifications please contact

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