Agents are able to view and assign patients on web.
Select Patients
Select All to view all patient conversations
Select a patient conversation to assign
Choose either to assign the case to yourself or to another agent Assigning another agent will bring up a modal displaying a list of agents to choose from Select desired agent
The assigned agent will be added to the patient conversation
You can view your assigned cases by selecting Mine
It is highly recommended to re-assign important cases to another agent at the end of your shift to ensure continuity for the patient.