Agents can refer patients to available professionals attached to active workshifts.
Log in to https://app.my-doc.com/login on web with your credentials
Go to Patients on the left navigation panel
Select desired patient conversation and select either "Refer a patient" or "Refer a video consult"
A modal displaying a list of professionals will appear
Professionals currently attached to active workshifts will have a status "On roster shift"
Select desired professional
If referring a video consult, proceed with selecting desired video consult date to arrange the appointment
Once confirmed, the chosen professional will be notified of the patient referral through a message on MyDoc
Viewing referred video consults
Go to Video calls on the left navigation panel
This tab displays the list of all current video consult appointments
Any changes in video consult appointments will be updated in real-time