MyDoc currently supports Chrome, Firefox, and Internet Explorer (version 10 onwards) browsers. Please note that the TokBox IE plugin has to be downloaded for Internet Explorer to be fully functional. If you receive a browser incompatibility error while using your current browser, please download the latest browser versions to continue using MyDoc.

If you are not able to change your browser because of compatibility issues, you may consider installing a second browser for using MyDoc. If you are on a computer that is maintained by an admin and you are unable to install a new browser, please contact your admin for assistance.

If you are a MyDoc doctor or a MyDoc patient, you may download our iOS and Android app to access MyDoc on the go.

Install plugin for Internet Explorer 10 & 11

Please download OpenTok plugin here to use MyDoc. Please note that this plugin is needed to support video consultations. MyDoc does not support earlier versions of Internet Explorer.

If you have already upgraded your browser to the latest version and are still unable to access MyDoc, please clear the browser cache.

Clearing browser cache on Chrome

Clear Browsing Data

  • Select the Chrome menu on the browser toolbar
  • Select Settings
  • Select Show advanced settings
  • In the Privacy section, click Clear browsing data
  • Select to clear the following: browsing history, download history, cookies and other site and plugin data, cached images and files
  • Select Clear browsing data
  • Re-launch Google Chrome again to check to see if the error is solved

Clear all cookies and site data

  • Click the Chrome menu on the browser toolbar
  • Select Settings
  • Select Show advanced settings
  • In the Privacy section, click Content Settings
  • In the Cookies section, select All cookies and site data
  • In the Cookies and site data dialog box, select Remove All
  • Re-launch Google Chrome and check to see if the problem is solved
  • If the problem persists, please contact our support team at support@my-doc.com

Clearing browser cache on Firefox

  • Click the menu button and choose Preferences
  • Select the Advanced panel
  • Click on the Network tab
  • Under Cached Web Content, select Clear Now
  • Alternatively, you can set Firefox to automatically clear the cache. Please read Firefox's guide for detailed instructions
  • Re-launch Firefox and check to see if the problem is solved
  • If the problem persists, please contact our support team at support@my-doc.com
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