Agents can refer patients to available professionals attached to active workshifts.
- Log in to https://app.my-doc.com/login on web with your credentials
- Go to Patients on the left navigation panel
- Select desired patient conversation and select either "Refer a patient" or "Refer a video consult"
- A modal displaying a list of professionals will appear
- Professionals currently attached to active workshifts will have a status "On roster shift"
- Select desired professional
- If referring a video consult, proceed with selecting desired video consult date to arrange the appointment
- Once confirmed, the chosen professional will be notified of the patient referral through a message on MyDoc
Viewing referred video consults
- Go to Video calls on the left navigation panel
- This tab displays the list of all current video consult appointments
- Any changes in video consult appointments will be updated in real-time
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