If you miss your video consult timeslot you will need to book a new consultation.

If your doctor does not show up for video consultation please wait for around 15 minutes, if the doctor still has not shown up, drop us an email at support@my-doc.com.

If your doctor never accepted your video consult request we recommend messaging the doctor through MyDoc. If there is no response, please contact us at support@my-doc.com and we’ll guide you on what to do next.

Doctor availability varies by group. Please refer to the group description or your plan sponsor for clarification. 

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